Privacy Policy

Last updated:

1. Introduction

Phroxxendhim ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website phroxxendhim.world and use our decor rental services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services:

2.1 Information You Provide

• Name, email address, phone number, and mailing address
• Event details including dates, venue information, and guest counts
• Payment information (processed securely through third-party payment processors)
• Communications with us, including inquiries, feedback, and support requests
• Preferences and requirements for your rental items

2.2 Automatically Collected Information

• Device information such as IP address, browser type, and operating system
• Usage data including pages visited, time spent on pages, and navigation patterns
• Cookies and similar tracking technologies (see our Cookies Policy for details)
• Location data when you use location-based features

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your rental bookings and manage your account
• To communicate with you about your bookings, inquiries, and our services
• To process payments and send invoices or receipts
• To improve our website, services, and customer experience
• To send you marketing communications (with your consent) about our services, promotions, and events
• To comply with legal obligations and protect our rights and interests
• To prevent fraud and ensure the security of our services
• To analyze website usage and trends to enhance functionality

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, delivery services, website hosting, and analytics.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Under Australian privacy laws, you have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to legal and contractual obligations
• Opt-Out: You can opt out of receiving marketing communications from us at any time
• Complaint: You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached privacy laws

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable privacy laws.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Phroxxendhim
61 Enterprise Dr, Bundoora VIC 3083, Australia
Phone: +61 3 7009 5733
Email: help@phroxxendhim.world